Customer reviews of Ride Nation

By James C on 21 July 2018 | Verified purchase

Smooth part exchange and buying process, the guys there will try their best to make you happy and I very much appreciate that. Overall a positive experience

By Prabhu S on 20 July 2018 | Verified purchase

Excellent service and delivery. Friendly customer service. Would definitely recommend them.

By Tom R on 14 September 2018 | Purchase not verified

Sold me a nice bike, but was full of issues. Faulty battery, corroded connectors, chain and sprockets very close to the end of their life. And when I tried to claim on the 2 month warranty they told me to look into other solutions as I couldn't get the bike to them as it was unridable, or the the warranty didn't cover those items. Ended up forking out another few hundred pounds to resolve it myself because the warranty had expired by the time all other options had been tried and tested. It just feels like the tests they do is bare minimum, when I lost money on my exchange for the same issues the bike I bought has had.

Reply from Ride Nation on 25/09/18

Thank You for your Feedback. Rest assured this will be taken seriously. It is only through such feedback that we can continue to monitor and deliver a consistent high level of customer service as our reviews suggest. Having now reviewed the facts we observe that between the collection 12.05.18 to your last correspondence 15.06 Ride Nation has maintained regular contact, exchanging at least 10 calls during this period. No opp was provided to collect the vehicle on the 16.05 due to a breakdown as you had already arranged alternative assistance, the fault was diagnosed to a lose battery terminal. 4 weeks later we received an email advising the ABS was faulty (non ABS model?) A copy of the original ad was supplied to yourself as requested, it was confirmed that this would not be a problem. No concern of a faulty battery or chain has ever been communicated. This motorcycle was thoroughly checked over by the workshop to our usual high standard, no faults or recon work where identified..

By Kate P on 13 September 2018 | Purchase not verified

It was easy and pleasant. The customer service was friendly, professional and polite. Thank you for helping me to schoose my first scooter.

By Torben M on 03 September 2018 | Purchase not verified

Friendly service , good price, a pleasure to do business with , I can heighly reccomend this company.